Return & Refund Policy سياسة الإرجاع والاسترداد
Last Updated: April 2026 · Effective Immediately
📋 Overview
At Safa Rooh Premium, we take pride in delivering authentic, high-quality Islamic products from Kashmir. We want you to be completely satisfied with your purchase. This policy outlines when and how you can return products and receive refunds.
✅ We offer returns within 7 days of delivery for eligible products, subject to the conditions below.
By placing an order on safarooh.shop, you agree to the terms of this Return & Refund Policy.
📅 Return Window
You may request a return within 7 days from the date of delivery. After 7 days, we are unable to accept returns unless the product is defective or damaged during transit.
📦 To initiate a return, contact us at aroohsafar@gmail.com or WhatsApp +91 8825005764 with your order number and reason for return.
🗂️ Return Eligibility by Product Category
Different product categories have different return rules. Please read carefully before purchasing.
| Category | Returnable? | Conditions |
|---|---|---|
| Perfumes & Attar (unopened) | ✅ Yes | Seal must be intact. Not opened or used. |
| Perfumes & Attar (opened) | ❌ No | Opened perfumes/attars cannot be returned for hygiene reasons. |
| Oud & Bakhoor (unopened) | ✅ Yes | Original packaging, unused, seal intact. |
| Ehram Sets | ⚠️ Conditional | Unwashed, unworn, original tags attached. Check size before use. Not returnable after use. |
| Jubba & Thobe | ⚠️ Conditional | Unwashed, unworn, original tags attached. Check sizing carefully before ordering. |
| Abaya | ⚠️ Conditional | Unworn, original packaging, tags intact. Not returnable after use. |
| Hijaab | ❌ No | Cannot be returned for hygiene reasons once removed from packaging. |
| Kurtas | ⚠️ Conditional | Unwashed, unworn, original tags. Size chart is provided — please check before ordering. |
| Tasbih & Gifts | ✅ Yes | Unused, original packaging, within 7 days. |
👘 Special Rules for Clothing (Ehram, Jubba, Abaya, Kurta)
We take extra care in packing all clothing items. Please read the following rules carefully:
Before You Order
- Always check the size chart provided on the product page before ordering. Size charts are listed in centimeters (cm).
- If you are unsure about sizing, contact us before placing your order at +91 8825005764 — we will guide you.
- Colors may appear slightly different on different screens. Minor color variation is not grounds for a return.
Conditions for Return
- Item must be unworn and unwashed — no exceptions.
- All original tags must be attached and intact.
- Item must be in its original packaging.
- Return must be requested within 7 days of delivery.
⚠️ Important: We are not responsible for damage caused by the customer themselves — including tears, stains, washing damage, alterations, or misuse. Such items will not be accepted for return and will be sent back to the customer at their expense.
Non-Returnable Clothing Situations
- Item has been worn even once
- Item has been washed or ironed
- Tags have been removed
- Item has been altered or stitched
- Damage caused by customer mishandling
- Request made after 7 days of delivery
📦 Damaged or Wrong Items
If you receive a product that is damaged during transit or is the wrong item, we will replace it or refund you in full — no questions asked.
- Take a photo or video of the damaged/wrong item immediately upon opening
- Contact us within 48 hours of delivery at aroohsafar@gmail.com or WhatsApp
- We will arrange a replacement or full refund within 5-7 business days
📸 Always photograph the package before opening if you notice external damage during delivery.
💰 Refund Process
For Online Payments (Razorpay)
- Refund will be processed to your original payment method
- Processing time: 5-7 business days after we receive and inspect the returned item
- You will receive an email confirmation when refund is initiated
- Bank processing time may add an additional 2-3 business days
For Cash on Delivery Orders
- Refund will be processed via bank transfer (NEFT/UPI)
- You will need to provide your bank account details or UPI ID
- Processing time: 5-7 business days after we receive the item
💡 Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).
🚚 How to Initiate a Return
Follow these simple steps:
- Step 1: Contact us within 7 days of delivery via email or WhatsApp with your Order Number
- Step 2: Share photos of the item you wish to return
- Step 3: We will confirm eligibility and provide return instructions
- Step 4: Pack the item securely in its original packaging
- Step 5: Ship the item to our address (we will provide it upon confirmation)
- Step 6: Once received and inspected, refund/replacement is processed within 5-7 days
⚠️ Return shipping cost is borne by the customer unless the return is due to our error.
🚫 Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened perfumes, attars, or oud products
- Hijaab (hygiene reasons)
- Any item marked as "Final Sale" or "Non-Returnable" on the product page
- Items damaged by the customer
- Items without original tags or packaging
- Items returned after 7 days of delivery
- Used or washed clothing items
📞 Contact Us for Returns
We are here to help. Reach out to us through any of the following:
Our team responds within 24 hours, Insha'Allah. We are available Saturday to Thursday, 9 AM – 7 PM IST.